Information on general transaction conditions

Conditions applicable to consulting, brokerage and apartment viewing booking transactions at Đức Hưng Group.

1. Scope of services

Đức Hưng Group provides the following services:

Scope of operation: Real-estate products within the territory of Vietnam.

2. Deposit and refund policy

In some transactions, customers may place a booking deposit to reserve an apartment.

The refund policy is as follows:

Refunds are made by bank transfer or another method agreed between the parties.

3. Warranty policy

Đức Hưng Group is a brokerage, consulting and real-estate transaction connecting company, not a direct builder or manufacturer of products.

Warranty policies for apartments, equipment or related amenities will be carried out in accordance with the regulations of the Developer or the apartment Owner.

4. Service standards and service delivery process

The customer support process includes:

  1. The customer submits their information and needs on the website
  2. A consultant contacts the customer to confirm their needs
  3. Suitable apartments are proposed
  4. An apartment viewing appointment is booked
  5. Support with negotiation and completing the transaction

Costs, fee schedules and related terms will be notified specifically for each actual transaction and as agreed between:

5. Obligations of the parties

Obligations of Đức Hưng Group

Obligations of the customer

6. Confirmation of agreement to the transaction conditions

Before submitting appointment booking information on the website, customers must read and agree to:

The website system will have a confirmation mechanism for agreement before the request is submitted.