Privacy policy

Applies to the website: duchunggroup.com

1. Introduction

Đức Hưng Group Trading and Services Co., Ltd. ("Đức Hưng Group", "we") is committed to protecting the personal information of customers when they visit and use our website.

This Privacy Policy describes how we collect, use, store and protect customers' personal information when they use the services on the website, including registering for consultation, booking an apartment viewing, submitting support requests or contacting Đức Hưng Group.

By using our website, customers agree to the contents set out in this Privacy Policy.

2. Information on the entity collecting and managing data

ĐỨC HƯNG GROUP TRADING AND SERVICES CO., LTD.

• Tax code: 3401243573

• Office 1: TM21 Block B Lavita Charm, Đường số 1, Thu Duc Ward, Ho Chi Minh City

• Office 2: SI.05 Block B2 Q7 Riverside, 4 Đào Trí, Phu Thuan Ward, Ho Chi Minh City

• Hotline: 0939.72.0039

• Website: duchunggroup.com

• Email: [email protected]

3. Purpose and scope of personal information collection

When customers use the Đức Hưng Group website, we may collect the following personal information:

• Full name

• Phone number

The information is collected for the following purposes:

• Advising on apartments for sale or rent that suit the customer's needs

• Confirming apartment viewing appointments

• Contacting customers to provide support

• Sending information about the company's products, services and promotions

• Resolving complaints and disputes that may arise (if any)

• Improving service quality and the user experience on the website

In addition, the website system may automatically collect certain technical information such as:

• IP address

• Browser type

• Access device

• Access time

• Pages viewed on the website

This information is used for system administration, improving website performance and enhancing the user experience.

4. Scope of information use

Customers' personal information is used only within Đức Hưng Group or by parties directly involved in the process of supporting customers, including:

• Consulting and customer care staff

• The technical and website operations team

• Apartment owners or partners related to the customer's rental/purchase needs (when necessary to support the transaction)

• Competent state authorities in accordance with the law

We commit not to sell, exchange or share customers' personal information with third parties for unauthorized commercial purposes.

5. Information retention period

Customers' personal information will be stored:

• For as long as necessary to serve the purposes of consultation and customer support; or

• Until the customer requests deletion of the information; or

• For the mandatory retention period required by current law.

6. Methods and tools for customers to access and correct personal data

Customers have the right to:

• Request a review of the personal information they have provided

• Request correction of inaccurate information

• Request deletion or discontinued use of their personal information

Customers can submit requests via:

• Hotline: 0901.318.040

• Email: [email protected]

We will receive and process requests within a timeframe consistent with legal regulations.

7. Commitment to customer information security

Đức Hưng Group commits to:

• Keeping customers' personal information strictly confidential

• Applying appropriate technical and management measures to protect data

• Not accessing, using or disclosing customer information without authorization

• Allowing only authorized personnel to access customer information

However, if the system is attacked beyond our control and data is lost, we will coordinate with the competent authorities to handle the matter and notify customers in accordance with regulations.

8. Cookies and tracking technologies

The website may use Cookies to:

• Remember user information

• Support a more convenient browsing experience

• Track visits and website usage behavior

Customers can disable Cookies in their browser if they do not wish to use this feature.

9. Mechanism for receiving and resolving complaints

If customers find that their personal information has been used for the wrong purpose or beyond the notified scope, they can submit a complaint to:

• Hotline: 0939.72.0039

• Email: [email protected]

Đức Hưng Group will verify and respond within a maximum of 07 working days from the date of receiving the complaint.

10. Changes to the Privacy Policy

Đức Hưng Group has the right to adjust the content of the Privacy Policy to comply with legal regulations or the company's actual operations.

The updated version will be posted directly on the website and takes effect from the time of publication.